Income Tax Ombudsman
If you have any complaint or any grievances related to income tax then you or your authorized representative can refer to the Ombudsman for redressal.
Following are the complaints that you can bring to the Ombudsman.
1. If any delay in disposal or settlement of claims regarding:
Issue of refunds
Interest waiver petitions
Giving effect to appellate orders
Release of seized books of accounts and assets.
Allotment of PAN/issue of PAN cards
2. Non-acknowledgement of letters or documents.
3. Non-adherence to the principle of ‘First Come First Served’ in sending refunds.
4. Sending of envelopes without refund vouchers, in cases of refund.
5. Non-credit of tax paid.
6. Non-updating of demand and other registers.
7. Lack of transparency in identifying cases for scrutiny.
8. Non-adherence to prescribed working hours.
9. Rude behaviour of income tax officials.
10. Any other matter where Govt. instructions have been contravened or not followed.
11. The complaint must be duly signed by the complainant or his/her authorized representative.
Print-outs must be signed and sent to the ombudsman for online complaints.
In India there are twelve Income Tax Ombudsman. They are located in Mumbai, Delhi, Bengaluru, Lucknow, Chennai, Pune, Kolkata, Ahmedabad, Hyderabad, Chandigarh, Bhopal, Kochi.